CUSTOMER SERVICE POLICY

This Customer Service Policy sets unified service standards covering pre-purchase consultation, order verification, logistics arrangement and after-sales support. All clauses apply equally to all global customers to offer standardized, thoughtful cross-border shopping experiences without regional discrimination.

Our customer service team provides tailored guidance including age suitability matching, pool toy size selection, outdoor space layout suggestions, inflation & usage tutorials, and summer play collocation tips, helping parents pick the most suitable toys for their children.

After payment confirmation, our team will finish order checking, product safety inspection, shockproof waterproof packaging and shipment arrangement within 1 to 3 business days. Inflatable pool toys are packed with pressure-resistant protective materials to avoid puncture and extrusion damage during long international transportation.

All international orders follow the same delivery timeline worldwide. Estimated shipping time to all regions ranges from 6 to 12 business days. Expedited shipping service will never be offered to ensure consistent logistics arrangements for all customers.

All kids pool toys and outdoor playsets enjoy permanent free worldwide shipping. No delivery fees, processing fees or regional extra charges will be charged during checkout, and all payments are calculated uniformly in US dollars.

All orders come with a 60-day valid return window starting from the day customers receive their packages. Customers can submit return applications within this period for air leakage, product breakage, incorrect item delivery and other non-artificial quality problems.

Once returned items arrive at our warehouse and pass official quality inspection, all refund review, verification and fund transfer procedures will be completed within 5 to 10 business days. Refunds will be returned to the original payment account in US dollars.

All consultation requests, order issues, usage inquiries and after-sales applications are handled fairly regardless of order amount, delivery country or consumption frequency. No preferential or differential service will be provided to any customer.

We keep upgrading our service process based on American family shopping habits and global user feedback, improving reply speed, logistics tracking transparency and after-sales problem solving efficiency constantly.

We maintain patient, careful and responsible service attitudes. We attach great importance to every purchase related to children’s safe play, and commit to bringing worry-free shopping experiences to every family.