REFUND POLICY

This Refund Policy establishes unified fair return and refund standards for all inflatable pool toys, outdoor playsets, ride-on toys and kids backyard supplies. It protects the legitimate rights and interests of global parent customers and standardizes after-sales procedures for cross-border children’s toy transactions.

All global orders enjoy a 60-day return period calculated from the package receipt date. All return applications must be submitted within this period to qualify for official inspection and refunds.

Returned toys must remain unused, intact, uninflated and free from artificial punctures, scratches, water soaking or damage. All original packaging, accessories, inflation tools and instruction manuals must be completely preserved. Toys damaged by kids’ daily play or improper operation cannot be returned.

We support full refunds, partial refunds or product replacements for production and logistics defects, including inflatable air leakage, structural breakage, missing accessories, package damage during transit and wrong item delivery.

Customers applying for refunds due to quality defects need to provide clear photos or videos showing product abnormalities. Our after-sales team will conduct objective assessment and offer targeted solutions according to actual conditions.

After returned goods arrive at our warehouse and pass comprehensive inspection, all refund formalities will be finished within 5 to 10 business days.

Refund amounts are calculated based on the original payment amount in US dollars and returned to the original payment channel. The specific arrival time depends on the rules of banks and payment platforms.

Seasonal discounted toy bundles and regular-priced products implement identical refund rules. Promotional discounted orders with genuine quality faults will never be denied after-sales services.

Unconditional returns caused by personal dislike of appearance, inappropriate size selection or mismatched backyard space are not accepted without objective product quality problems. All judgments shall abide by official policy provisions.

We reserve the right to revise this policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes shall be resolved subject to the latest released policy.