SHIPPING POLICY

This Shipping Policy standardizes the whole process of order processing, toy waterproof packaging, international logistics transportation and abnormal issue handling, applying equally to all customers worldwide.

We offer permanent free worldwide shipping for every customer order. There is no minimum order value requirement, and no shipping fees, handling fees or regional surcharges will be collected at checkout.

All website transactions are settled in US dollars only. The checkout price only includes commodity costs without extra logistics expenses, ensuring transparent and consistent pricing globally.

After payment is confirmed, our team completes order verification, quality inspection, waterproof pressure-resistant packaging and shipment arrangement within 1 to 3 business days.

All international orders take 6 to 12 business days to arrive on average in all regions. No expedited shipping option is provided for any pool toy or outdoor play product.

Once orders are dispatched, the system automatically generates a tracking number and sends it to customers’ reserved email addresses. Users can check transportation progress online at any time conveniently.

Global transportation may be delayed due to unavoidable factors including customs clearance procedures, national holidays, extreme weather, high temperature climate and third-party logistics system failures.

All delivery durations are estimated values only. We shall not be held responsible for delays or package status changes caused by uncontrollable external factors beyond our operational scope.

Customers must abide by local import regulations for children’s toys in their country or region. All import tariffs, duties and customs clearance fees incurred during customs inspection shall be borne solely by the buyer.

Our team continuously tracks the logistics status of all orders. Within the scope stipulated by this policy, we will provide official supporting documents and solutions for issues such as package puncture, loss and extrusion damage during transportation.